SMS Consent & Messaging Policy

1. Who operates this program

This policy governs SMS and MMS messaging sent from the toll-free number 1-888-609-SHOW (7469). The number is operated by Les Productions Bowstudio Inc., a Quebec, Canada corporation, which runs the 24/7 technical helpdesk for Celestia Experience tour venues. The full public disclosure of the messaging program is published at bowstudio.co/sms.

The program is strictly transactional: it exists to route and resolve technical support tickets. We do not send marketing, promotional, sweepstakes, or solicitation messages of any kind.

2. Who receives messages, and how consent is collected

Two groups receive SMS from this number, each with its own documented opt-in:

• On-call support engineers (internal). Bowstudio’s own contracted engineers receive ticket alerts and reply with status updates. Each engineer enters their mobile number in their Celestia Hub staff profile and confirms the SMS opt-in at the time of entry; the opt-in record is retained for audit purposes.
• Venue technicians and on-site managers. Authorized venue staff may voluntarily provide a callback number on the ticket-submission form. The field is optional, and the following consent statement is displayed verbatim immediately below it: “By submitting this form and providing my phone number, I consent to receive SMS messages from Les Productions Bowstudio Inc. (Celestia Tech Support) related to my support ticket. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.” Leaving the field empty means no SMS is ever sent.

3. Verbal consent (voice line)

When a caller dials 1-888-609-SHOW instead of using the web form, the IVR greeting captures verbal consent before any SMS is sent. The greeting, played to every caller:

“Thank you for calling Celestia Technical Support, operated by Bowstudio. By continuing this call or leaving a voicemail, you consent to receive transactional SMS messages from us in connection with your support case. Message and data rates may apply. To opt out at any time, reply STOP to any message we send.”

4. Types of messages sent

• Ticket alerts. When a venue technician opens a support ticket through any channel (web form, email, or phone), the on-call support engineer receives an SMS with the ticket reference and a link to the internal support dashboard.
• Two-way operational replies. The on-call engineer may reply with status updates, which the system logs against the originating ticket.
• Ticket notifications. A venue contact who has opted in may receive confirmation, update, and resolution messages about their own ticket.

5. Frequency and volume

Typical volume is 1 to 5 messages per support ticket, and is expected to remain under 100 SMS per recipient per month. There are no automated blasts, no recurring scheduled messages, and no marketing campaigns.

6. How to opt out

Recipients can opt out at any time by replying STOP to any message from 1-888-609-SHOW. The opt-out is processed immediately by our messaging provider (Twilio), and no further SMS will be sent to that recipient from this number.

To re-subscribe after opting out, reply START to the same number, or contact the Celestia Hub administrator to be re-added to the operational notifications list.

7. How to get help

Reply HELP to any message for assistance, or contact support@celestiahub.io.

8. Carrier charges and disclaimers

Message and data rates may apply depending on the recipient’s mobile carrier and plan. Les Productions Bowstudio Inc. does not charge recipients for receiving messages on this number. All recipients receive messages on their personal or company-issued mobile devices under their own mobile-service agreement.

9. Data retention and privacy

SMS content sent and received through this number is logged to our internal audit system for operational compliance and ticket-attribution purposes. The logs include timestamp, the sending or receiving number, the message body, and the associated support ticket reference. We retain SMS logs for a maximum of 24 months, after which they are permanently purged. Phone numbers are never sold, rented, or shared with third parties outside the carriers and infrastructure providers necessary to transmit the messages.

See our Privacy Policy for full details on data handling.

10. Contact

Questions about this policy? Reach out to:

Les Productions Bowstudio Inc.
Operator of the Celestia Experience tour technical helpdesk
Email: info@bowstudio.co · support@celestiahub.io
Phone (operations): 1-888-609-SHOW