Terms of Use

These Terms of Use (“Terms”) govern access to and use of the Celestia Hub platform at celestiahub.io and its related subdomains (support.celestiahub.io, report.celestiahub.io), collectively the “Service”. The Service is operated by Celestia Experience LLC, an entity of Paquin Entertainment Group USA.

1. Eligibility

The Service is an internal operations tool intended for Celestia Experience employees, contractors, and authorized venue partners. Use of the auth-gated portions of the Service (the Hub itself) requires an invitation from a Celestia administrator. The public surfaces (ticket and report forms) are restricted to operational use by venue staff.

You must be at least 18 years old to use the Service.

2. Acceptable use

You agree not to:

• Submit information that is fraudulent, abusive, or misleading;
• Attempt to bypass authentication, rate limits, PIN gates, or other access controls;
• Use the Service to send unsolicited messages or for any purpose unrelated to Celestia Experience’s touring operations;
• Probe, scan, or otherwise test the security of the Service without prior written authorization;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service;
• Use automated tools to scrape data from the Service.

3. Account responsibility

You are responsible for safeguarding any credentials, passcodes, or magic-link emails issued to you. Sign-in links and PIN codes are personal and non-transferable. Notify a Celestia administrator immediately at support@celestiahub.io if you believe your account has been compromised.

4. Content you submit

You retain ownership of the information you submit through the Service (tickets, show reports, files). By submitting content you grant Celestia Experience a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display that content for the purposes of operating the Service and supporting our touring operations.

5. Voice and SMS communications

The Service uses 1-888-609-SHOW (7469) for incident-response voice and SMS communications with internal staff. Use of this number is governed by the SMS Consent & Messaging Policy. Calls placed to this number may be recorded and transcribed for operational and audit purposes.

6. Service availability

We aim for high availability but do not guarantee uninterrupted access. The Service is provided “as is” without warranties of any kind, express or implied, including warranties of fitness for a particular purpose. Scheduled maintenance and unplanned outages may occur.

7. Limitation of liability

To the maximum extent permitted by law, Celestia Experience LLC, its affiliates, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or relating to use of the Service.

8. Termination

We may suspend or terminate access to the Service at any time for any reason, including violation of these Terms or termination of an employment / contracting relationship. Upon termination, your right to use the Service ceases immediately.

9. Changes to these Terms

We may update these Terms periodically. Updates take effect when posted; the “last updated” date above will reflect the most recent revision. Material changes will be communicated to active users by email.

10. Governing law

These Terms are governed by the laws of the State in which Celestia Experience LLC is incorporated, without regard to conflict-of-law principles.

11. Contact

Celestia Experience LLC
c/o Paquin Entertainment Group USA
Email: support@celestiahub.io